Traditional Living Ltd, 15 Ainderby Gardens, Romanby, Northallerton, North Yorkshire, DL7 8GU. Company Registration number 08354164. VAT number 100538756
Contact details: Tel 01609 761083. Email: firstname.lastname@example.org
We pride ourselves on offering a personal service. Guiding you through the process of selecting the correct radiator for each room and advising the correct heat capacity is important. You cannot click & buy a radiator on our website. We invite you to contact us by email or telephone.
We use a third party courier for deliveries and someone will need to accept and sign for the goods. Deliveries are Monday to Friday between 8am and 6pm. The customer is responsible for any additional delivery charges incurred, as a result of no one being available to take delivery of the goods. We can deliver to an alternative delivery address from your invoice address, if requested.
Palletised goods are delivered by hauliers on a kerbside service only - that is, the haulier is not responsible for bringing the goods inside your property. Smaller packages are delivered by courier companies who are responsible for delivery to your door to ground floor levels only. The Buyer may be required to provide help with unloading of bulky items.
Pallet deliveries MUST be inspected on delivery, and if damaged or short should either be rejected or the damage and/or shortage noted when signing for the delivery.
Delivery of the Goods shall be made to the Buyer's address. The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by the Seller for delivery.
The Seller undertakes to use its reasonable endeavours to despatch the Goods in the time period specified when the order was placed, but does not guarantee to do so. Time of delivery shall not be of the essence of the contract. The Seller accepted no liability whatsoever in respect of late, part or damaged deliveries.
The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods. If short delivery does take place, the Buyer undertakes not to reject the Goods but to accept the Goods delivered as part performance of the contract.
If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for despatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing.
Where the Buyer request the Goods to be delivered to an address other than that stated in the original order additional charges may apply.
Where the Buyer fails to take delivery within a reasonable period of time the Goods will be returned to the supplier, any additional cost incurred will be the responsibility of the Buyer.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, VAT is added at the appropriate rate. All other orders are VAT free.
Credit Card Security
We use Sage Pay to take payment. Sage Pay are a specialist secure payment gateway company, this ensures security for all concerned.
All Goods carry the standard manufacturer's guarantee; this is generally specified with the product details.
Dezincification / Corrosion / Performance
The Seller insist that all Goods should be suitably specified for the system type they are to be installed on. In areas where aggressive water prevails or where a softener is installed the use of dezincification resistant materials would be advised. We insist that this is checked with the heating installer / local water authority as responsibility for premature failure due to corrosion will not be held by the Seller.
Goods cannot be returned once they have been installed.
Traditionals do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
We offer a fourteen days return policy for private retail customers. If you change your mind once you have received your goods, you must return the goods to us, complete, in the original packaging and in a resalable condition. We will then refund your transaction less the carriage costs incurred by our company in delivering the goods.
You MUST contact us before returning any goods, to confirm the address where the goods are to be returned. You will need to quote your invoice reference number.
Returns after fourteen days are considered on a case-by-case basis; returns can sometimes be accepted for store credit, though a restocking fee may apply. If you have an item you would like to return after the fourteen day returns period, contact us to discuss your situation further.
Although we are happy to re-stock most items, any items that are made to order are deemed to be a 'special order' and as such are non-returnable.
Where faulty Goods have been supplied the Seller will offer a replacement or full refund including the cost of delivery and returning the Goods.
Where the Buyer changes their mind and wishes to return the Goods the Seller must be informed within fourteen days of delivery and the Goods returned to an address specified by the Seller. It is the Buyers responsibility to ensure that returned Goods reach us in re-sellable condition. They should be packed well in the original packaging and will be inspected before any refund can be issued. The refund will be the purchase price less the carriage costs incurred by the Seller.